Terms of service
Overview
These Terms of Service govern your use of the GlennLiving online store and your purchase of products through our website.
By accessing our website or placing an order, you agree to these Terms of Service.
About GlennLiving
GlennLiving
5449 Albright Dr
Virginia Beach, VA 23464-7714
United States
Email: contact@glennliving.com
Phone: 813-977-8266
Products
We make reasonable efforts to provide accurate product descriptions, images, pricing, and availability information.
Because our products may include live plants, individual plants can naturally vary in size, shape, coloration, growth pattern, and overall appearance.
Product images are intended to represent the product or variety offered and may not be an exact representation of the individual plant you receive.
Product Availability
Product availability may change at any time.
If a product becomes unavailable after an order has been placed, we may contact you regarding the order and, when necessary, provide an applicable refund.
Pricing
Prices displayed on our website are subject to change without notice.
We make reasonable efforts to ensure that pricing information is accurate. If an error in pricing is discovered after an order has been placed, we may contact you before processing the order.
Orders
When you place an order through our website, you are submitting a request to purchase the selected products.
We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving inventory errors, pricing errors, suspected fraudulent activity, or other legitimate business reasons.
If we cancel an order after payment has been processed, an applicable refund will be issued to the original payment method.
Payment
Orders must be successfully paid for before they can be processed and shipped.
Payment transactions may be processed through third-party payment providers. Those providers may have their own terms and policies.
Shipping & Delivery
Our current shipping and delivery terms are described in our Shipping & Delivery policy.
Orders are generally processed within 1–3 business days.
After processing, standard delivery generally takes 5–8 business days.
Standard shipping is currently offered at no additional charge for eligible orders within the United States.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or circumstances outside our control.
Returns, Exchanges & Refunds
Our return, exchange, and refund terms are described in our Returns & Refunds policy.
Eligible purchases may be returned within 30 days of delivery, subject to the conditions described in that policy.
We offer exchanges for eligible items.
There are no restocking fees.
Approved refunds are processed within 10 days after the returned item has been received and reviewed.
Live Plants
Because live plants are living products, natural variations in appearance, size, shape, coloration, and growth may occur.
Customers should follow the care information provided for their specific plant.
Our Returns & Refunds policy explains the process for returning eligible live plants and requesting an exchange or refund.
Website Use
You agree to use this website only for lawful purposes.
You may not use the website in a way that could interfere with its operation, compromise its security, or harm the website, our business, or other users.
Intellectual Property
The content available on this website, including text, graphics, logos, images, product descriptions, and other materials, may be owned by or licensed to GlennLiving.
You may not reproduce, distribute, modify, or use our content without appropriate authorization.
Third-Party Services
Our store may use third-party services and applications to support functions such as payment processing, shipping, analytics, marketing, customer support, and website functionality.
Third-party services may have their own terms and privacy policies.
Website Information
We make reasonable efforts to keep the information on our website accurate and current.
However, occasional errors, omissions, or inaccuracies may occur.
When an error affecting an order is identified, we may contact you to correct the information or determine an appropriate resolution.
Changes to These Terms
We may update these Terms of Service from time to time.
When changes are made, the updated version will be posted on this page with a revised Last updated date.
Contact Us
If you have questions about these Terms of Service, please contact us:
GlennLiving
Email: contact@glennliving.com
Phone: 813-977-8266
5449 Albright Dr
Virginia Beach, VA 23464-7714
United States