FAQs
Can I get help choosing a plant?
Absolutely. If you have questions about a plant, its appearance, care requirements, or which option may be suitable for your space, contact our team before placing your order.
Email: contact@glennliving.com
Phone: 813-977-8266
Where does GlennLiving ship?
We currently ship orders within the United States.
How long does shipping take?
Orders are generally processed within 1–3 business days.
After processing, delivery generally takes 5–8 business days.
Your estimated total delivery timeframe is therefore generally 6–11 business days.
Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Is shipping free?
Yes. We currently offer free standard shipping on eligible orders within the United States.
Will I receive tracking information?
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the package enters transit.
Can I return an item?
Eligible purchases may be returned within 30 days of delivery, subject to the conditions in our Returns & Refunds policy.
Returns are handled by mail.
Do you offer exchanges?
Yes. We offer exchanges for eligible items.
Please contact us before sending an item back so we can provide the appropriate instructions.
Are there any restocking fees?
No. We do not charge restocking fees.
When will I receive my refund?
Once an approved return has been received and reviewed, the applicable refund will be processed within 10 days.
Refunds are issued to the original payment method used for the purchase.
Your bank or payment provider may require additional time to make the refund available in your account.
What should I do if my order arrives damaged?
Please contact us as soon as possible after delivery.
Include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging
- A description of the issue
Our team will review the information and provide the appropriate next steps.
What if I receive the wrong item?
Please contact us as soon as possible and provide your order number and clear photos of the item and packaging.
We'll review the issue and help you with the appropriate resolution.
Do live plants look exactly like the photos?
Because plants are living products, individual plants can naturally vary in size, shape, coloration, growth pattern, and overall appearance.
Product images are intended to represent the plant or variety offered and may not be an exact representation of the individual plant you receive.
How can I contact GlennLiving?
We're happy to help with questions about products, orders, shipping, returns, or exchanges.
GlennLiving
Email: contact@glennliving.com
Phone: 813-977-8266
5449 Albright Dr
Virginia Beach, VA 23464-7714
United States