Refund policy
At GlennLiving, we want you to feel confident when shopping with us. If you need to return an eligible item, we’re here to make the process simple and straightforward.
30-Day Returns
Eligible items may be returned within 30 days of delivery.
To start a return, please contact us within 30 days of receiving your order and provide your order number.
Exchanges
We offer exchanges for eligible items.
If you would like to exchange an item, please contact us before sending it back so we can provide the appropriate instructions.
Returns by Mail
Eligible returns are handled by mail.
A return shipping label will be included with the package when applicable.
Return Conditions
Returned items should be in their original condition and include the original packaging when applicable.
For live plants, please contact us before returning the item so we can provide the appropriate instructions based on the condition of the plant.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or with another issue, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Clear photos of the item
- Clear photos of the packaging
- Description of the issue
Our team will review the information and provide the appropriate next steps.
Restocking Fees
There are no restocking fees or additional return processing charges.
Refunds
Once an approved return has been received and reviewed, the applicable refund will be processed within 10 days.
Refunds will be issued to the original payment method used for the purchase.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
How to Request a Return
To request a return or exchange, please contact us with:
- Order number
- Email address used for the order
- Reason for the return
- Photos, when applicable
Contact Us
GlennLiving
Email: contact@glennliving.com
Phone: 813-977-8266
Business Address:
5449 Albright Dr
Virginia Beach, VA 23464-7714
United States